Return & Exchange Policy

At Buttercupp Candles, we are committed to providing you with high-quality, handcrafted candles that you’ll love. If for any reason you are not completely satisfied with your purchase, we are here to help. Returns

  • Eligibility: Returns are accepted within 30 days of purchase.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  • Refund Method: Refunds will be processed to the original payment method. Please allow 7-10 business days for processing.

Exchanges

  • Eligibility: Exchanges are accepted within 30 days of purchase for items of equal or lesser value.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Process: Contact us via email or visit our store to initiate an exchange.

Non-Returnable Items

  • - Custom or personalized items
  • - Items purchased on clearance or during special promotions
  • - Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to provide a replacement or refund as needed.

Contact Us

For questions or assistance with returns and exchanges, please reach out to us at:

  • - Email: mailto:Contact@buttercuppcandles.com
  • - Phone: tel:3094292510
  • - Address: 3201 Avenue Of The Cities, Moline, IL 61265

We appreciate your support of our small business and are dedicated to making your experience with Buttercupp Candles a positive one!

Thank you for choosing Buttercupp Candles!