Shipping Policy

At Buttercupp Candles, we take pride in carefully packaging and shipping our handcrafted candles to ensure they arrive safely. Below are the details of our shipping process:

Processing & Shipping Times

  • Order Processing: Orders are typically processed within 2-3 business days. During peak seasons or promotions, processing times may be slightly longer.
  • Shipping Time: Once shipped, delivery times vary based on location and carrier:
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days (available at checkout for an additional cost)

Shipping Rates & Carriers

  • Shipping rates are calculated at checkout based on weight, destination, and shipping method selected.
  • We primarily ship via USPS, UPS, and FedEx. Carrier options may vary.
  • Shipping Destinations
  • We currently ship within the U.S. only.
  • International shipping is not available at this time.

Order Tracking

  • A tracking number will be emailed once your order has shipped. You can use this number to monitor the status of your delivery.

Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, please contact us within 7 days with photos of the damaged item and packaging. We will arrange for a replacement or refund.
  • Buttercupp Candles is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local post office or carrier before reaching out to us.
  • Incorrect or Incomplete Addresses
  • Please double-check your shipping address at checkout. Buttercupp Candles is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Holiday & Peak Season Delays

  • During busy holiday seasons, shipping times may be extended. We recommend ordering early to ensure timely delivery.

Contact Us

For any shipping-related questions, please reach out to us at:

  • Email: mailto:Contact@buttercuppcandles.com
  • Phone: tel:3094292510

Thank you for supporting Buttercupp Candles! We appreciate your business and are excited to bring our handcrafted candles into your home.